Touchstone Energy


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Basin Electric represents more than 40 of its members as a Touchstone Energy regional partner. Basin Electric Class A members Corn Belt Power Cooperative, East River Electric Power Cooperative and Tri-State G&T Association are also regional partners and represent their members.

Basin Electric is committed to our member cooperatives as a supplier of reliable, affordable energy services. We are an advocate for our member cooperatives' members, and we support the Touchstone Energy values of innovation, accountability, integrity, and commitment to community.

National and regional representation

Basin Electric management and staff actively represent the cooperative's Touchstone Energy members on a national and regional Touchstone Energy boards and committees.

Regional Member Representative: Chad Reisenauer
Business Development Advisory Committee: Jeremy Woeste

What we can do for you

Basin Electric staff members can assist you in accessing the variety of resources available to Touchstone Energy cooperatives.

Touchstone Energy advertising

Basin Electric can assist you with the Touchstone Energy advertising reimbursement program, commercials, banners, memorabilia, graphics standards, and more. Contact Jeremy Woeste.

Advertising reimbursement forms:


Co-op Connections Program discount card

It can be challenging to cut through the clutter to communicate the value of cooperative membership. Touchstone Energy® has a program that has value written all over it, and it comes conveniently sized to fit in members’ pockets. It’s the Co-op Connections Program® discount card, and it's been helping participating electric cooperative members save money locally and nationally since 2004.

The Co-op Connections Card offers your cooperative members discounts at participating retail businesses. In turn, these businesses benefit from increased customer traffic and promotion in co-op communications and advertising materials. Additionally, your co-op can link to the Connections website which contains a roster of participating local and national businesses offering savings to your cardholders.

As a Touchstone Energy regional partner, Basin Electric can help member cooperatives looking to launch the program. Contact Jeremy Woeste.

American Customer Satisfaction Index scores

Basin Electric has funds available to assist member cooperatives in getting individual American Customer Satisfaction Index (ACSI) scores – information that can help benchmark customer service performance and lend a hand in marketing efforts. For a cooperative to get their individual ACSI score, they must ask members four standard ACSI questions that can be worked in to any written or telephone survey and receive a minimum of 250 responses.

Basin Electric will pay half of the cooperative's cost to survey their members up to $1,050. Contact Jeremy Woeste for more information.

Home energy audits

Touchstone Energy's Energy Efficiency Program offers home energy audit resources for your cooperative's use. Visit Touchstone Energy's member resources site for more information. Contact Chad Reisenauer with questions.

Training

Basin Electric conducts Touchstone Energy training sessions for members including:

  • Building a Key Accounts Culture
    An interactive 90 minute workshop designed for all cooperative staff. This offering is designed to build an understanding of Key Accounts and support from all departments and employees for the Key Accounts efforts at your cooperative. Using group activities and discussion, this workshop will inspire employees to become more involved in the Key Accounts program.
  • The Road to Member Engagement
    An interactive 90-minute workshop that reconnects co-op employees with the cooperative spirit by focusing on the electric cooperative purpose, power of the co-op network, and employee engagement. Using group activities, videos, and discussion, this workshop will inspire employees to be champions for their co-ops in their communities.
  • Service Excellence: Back to Basics
    Back To Basics focuses on the “Why” of the cooperative and the “Why” of Service Excellence. Cooperatives were formed to provide a service to communities that no one else would…safe, affordable, reliable electricity. That is our excuse as cooperative employees to make life better for the members that we serve. What is our individual role in providing that service?

Contact Jeremy Woeste for more information or to schedule a training session at your cooperative.

Becoming a Touchstone Energy cooperative

If you're not a Touchstone Energy cooperative but would like to learn more about becoming one, contact Jeremy Woeste. You'll receive a Touchstone Energy Start-Up Guide which explains the process of becoming a Touchstone Energy cooperative.

The annual fees are broken down in a way that makes it possible for every cooperative to become a member at an affordable rate. As a regional partner, Basin Electric helps defray a portion of the fees.


Contact


Chad Reisenauer

Director of Community & Member Relations
Phone: 701-557-5710

Email: chadr@bepc.com